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Terms of Use

Effective Date: June 9, 2026

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Colorado Resilience governing your use of the CaseFort Platform. By creating an account, using your private workspace, submitting a complaint, or otherwise accessing the Platform, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.

2. Description of Service

CaseFort is an independent, nongovernmental digital platform operated by Colorado Resilience. CaseFort has two distinct parts, governed by different rules:

Private Workspace. A private space where you may upload your own files and documents, organize them into events and cases, keep a personal record of what happened, and optionally use AI-assisted tools to extract text, build timelines, and help you draft narratives and allegations. Your workspace is private to you. Colorado Resilience does not routinely review your workspace content and does not use your workspace content for registry aggregation. Access to your workspace content may occur only as reasonably necessary to provide, secure, troubleshoot, maintain, or improve the Platform; to respond to your request for support; to investigate suspected misuse or violations of these Terms; to comply with legal obligations or valid legal process; or to protect the rights, safety, or property of CaseFort, our users, or others.

Complaint Registry. A separate registry that you reach only by choosing to create and submit a complaint. The registry has two parts: a record of complaints you have already formally filed with an agency, court, or oversight body; and an informal registry of allegations you wish to record even where you have not filed, or do not intend to file, a formal complaint. CaseFort aggregates and correlates only the structured information you enter into a complaint — such as the name and professional role of an individual, the type of allegation, and a brief description — to identify patterns of repeated concern across many complaints. CaseFort does not aggregate, analyze, or correlate your uploaded files or other workspace content.

CaseFort does not review, assess, or act on individual complaints. You understand and agree that:

  • CaseFort is not a government agency and has no authority to investigate, discipline, or take action against any individual or system
  • CaseFort cannot provide legal advice, and nothing on this Platform should be interpreted as legal counsel
  • CaseFort does not review individual complaints or advocate on behalf of individual complainants
  • Submitting a complaint does not guarantee any outcome, response, or action on your behalf
  • CaseFort does not and will not represent you in any legal proceeding
  • Submitting a complaint here does not substitute for filing a formal complaint with the appropriate governing body, agency, or court

3. User Accounts and Authentication

3.1 Account Registration

To use your workspace or submit complaints, you must be signed in. You may create an account on systemcomplaints.com or sign in using your existing Google account via Google OAuth. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

3.2 Identity Attachment and Confidentiality

Your identity is attached to every complaint you submit. This is intentional — it ensures the integrity of the data CaseFort collects and protects against misuse of the system. Your personal identifying information will not be published publicly. Please understand, however, that confidential is not the same as anonymous: although we do not publish your identity, your identity and submissions may be disclosed if we are compelled to do so by valid legal process, such as a subpoena or court order. When legally permitted and reasonably possible, CaseFort may attempt to notify you before disclosing your information in response to legal process.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@systemcomplaints.com if you suspect unauthorized use of your account.

3.4 Account Termination

We may suspend or terminate your account where we reasonably believe you have violated these Terms, misused the Platform, created legal or security risk, or engaged in conduct harmful to CaseFort, other users, or the integrity of the complaint process.

4. Acceptable Use

You agree to use CaseFort only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws. You agree NOT to:

  • Submit false, misleading, or fabricated complaints
  • Impersonate any person or entity or misrepresent your identity or affiliation
  • Upload content that is defamatory, harassing, threatening, obscene, or unlawful
  • Attempt to gain unauthorized access to the Platform, other accounts, or our systems
  • Use automated tools, bots, or scrapers to interact with the Platform
  • Interfere with or disrupt the integrity or performance of the Platform
  • Use the Platform for commercial solicitation, spam, or advertising
  • Upload malware, viruses, or any other harmful code

4.1 Your Right to Submit Materials

You are responsible for ensuring that you have the legal right to upload or submit any material, and that doing so does not violate any court order, seal, protective order, confidentiality order, or statute. Many family-court and child-welfare records — including juvenile and dependency records, custody evaluations, and records concerning children — are confidential or restricted by law. Do not upload or submit material you are legally barred from possessing or disclosing. By uploading or submitting any material, you represent that you have the right to do so. You may not upload or submit information about a child unless you have the legal authority to do so and the disclosure does not violate any court order, protective order, sealing order, confidentiality order, juvenile-record restriction, school-record rule, medical-record rule, child-welfare confidentiality law, or other applicable legal restriction.

5. Accuracy, Good Faith, and Authorship

By submitting a complaint, you represent that the information you are providing is true and accurate to the best of your knowledge, and that you are submitting it voluntarily and in good faith. You understand that submitting false, misleading, or malicious information about an individual may expose you to legal liability.

You are the author of every allegation you submit, including any allegation drafted with the assistance of CaseFort’s optional AI tools. You direct, review, edit, and adopt each allegation before it becomes part of a complaint, and you remain solely responsible for its content. CaseFort does not independently verify the accuracy of submitted complaints. All complaints are treated as allegations — not verified findings — until independently substantiated, including complaints that have already been formally filed elsewhere.

6. Subscriptions and Payment

CaseFort offers both free and paid subscription tiers. Certain features are available only to paid subscribers. The features included in each tier and the applicable prices are described on the Platform and may change from time to time.

Billing. Paid subscriptions are billed in advance on a recurring basis through our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees.

Automatic renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period. Before you purchase a paid subscription, CaseFort will clearly disclose the subscription price, the billing period, the automatic-renewal terms, the method of cancellation, and any trial or promotional terms. After purchase, CaseFort will provide a written acknowledgment that includes the automatic-renewal terms and instructions for cancellation. If you subscribed online, you may cancel online through an easy-to-use cancellation method, consistent with applicable Colorado law.

Payment information. Payment card details are collected and processed by Stripe and are not stored by CaseFort. Your use of payment processing is also subject to Stripe’s terms and privacy policy.

Cancellation and your data. If your paid subscription ends, you may export and download your workspace data during an export period of at least sixty (60) days, after which CaseFort will delete or de-identify your workspace data from active systems according to its retention schedule, except where retention is required for backups, security, legal compliance, dispute resolution, audit obligations, or other lawful operational purposes. CaseFort may offer optional paid storage or archive features, but payment is never required to request access to, correction of, deletion of, or export of your data where those rights are provided by applicable law. See the Privacy Policy for full retention details.

Changes and refunds. We may change subscription prices on a prospective basis with notice. Except where required by law or as expressly stated on the purchase page, fees are non-refundable. CaseFort may, in its discretion, provide refunds, credits, or extensions.

7. Private Workspace and Artificial Intelligence

Your workspace offers optional tools that use automated text recognition and artificial intelligence to help you organize and analyze the information and documents you provide. These features run only when you choose to use them, and they operate solely to assist you. They include:

  • Neutral text extraction — when you choose, automated text recognition and AI extract the text and structure of a file you upload into a meta-file intended as a machine-readable aid based on that file. This output may be incomplete or inaccurate and should not be treated as a certified, complete, or official record of the original file.
  • AI-assisted review and drafting — at your direction, and based on the perspective and focus you provide, AI can review your files and help you draft narratives and allegations (such as the individual involved, the type of allegation, and a short description) for an event.

Text extraction is intended to assist with organization and review of uploaded files. It may be incomplete or inaccurate and should always be checked against the original file. AI-assisted review and drafting, by contrast, is shaped by the direction you give and produces material that reflects your perspective; it is your work product, assisted by a tool, and not an independent finding or assessment by CaseFort. You understand and agree that automated output may contain errors, omissions, or inaccuracies; that it is provided to assist you and not as legal advice; that you direct, review, edit, and adopt all such output; and that you are responsible for verifying any automated output before relying on it or submitting it to any court, agency, or other body. When you use these features, the relevant contents are processed by third-party service providers as described in our Privacy Policy. CaseFort does not use AI tools to make or substantially influence legal, professional, disciplinary, eligibility, custody, safety, employment, housing, healthcare, financial, educational, insurance, or government-service decisions about any user or named individual.

8. Content and Submissions

8.1 Your Content and the Licenses You Grant

You retain ownership of the content you submit through CaseFort. You grant Colorado Resilience two distinct and limited licenses:

Workspace license. For files and entries in your private workspace, you grant a limited, non-exclusive license to host, store, and process that content — including through trusted third-party subprocessors that provide hosting, text recognition, and AI analysis on our behalf — solely to provide the workspace tools to you. We do not aggregate, correlate, or analyze your workspace content for any other purpose.

Registry license. When you create and submit a complaint, you grant a non-exclusive, royalty-free license to use, store, process, aggregate, and correlate the structured complaint data you submit — such as the name and professional role of an individual, the type of allegation, and a brief description — for the purpose of identifying patterns of concern and advancing systemic accountability. As used in these Terms, “systemic accountability” means research, pattern identification, public education, policy analysis, oversight requests, and advocacy concerning systems or institutions. CaseFort does not represent users or initiate legal claims on behalf of users, and does not include a user’s identifying information in any legal, advocacy, research, or public effort without separate written consent, except as required by law. CaseFort does not use registry data to make, publish, or support individualized findings of misconduct against any named person unless separately reviewed and lawfully authorized. This license applies only to the structured complaint data you submit, not to your workspace files or other workspace content. When submitting structured complaint information, provide only the information reasonably necessary to describe the complaint and identify the relevant professional, agency, institution, or system.

8.2 Named Individuals

You understand that you are submitting information about named individuals in their professional capacity. CaseFort collects this information solely to identify patterns of concern across multiple complaints. All entries are allegations, not verified findings. CaseFort does not publish the names of individuals complained about in any public forum, and does not release any report identifying an individual, without independent substantiation and legal review, and without human review to prevent the re-identification of individuals from aggregated data.

CaseFort is designed for complaints about professionals, agencies, institutions, and system actors acting in an official, institutional, or professional role. CaseFort is not intended for complaints against children, private family members, co-parents, romantic partners, or opposing parties, unless the complaint concerns that person’s official or professional role within a covered system. By submitting a complaint, you acknowledge that CaseFort records allegations only and does not determine whether any named person committed misconduct. If a named individual believes information submitted about them is inaccurate, improper, or submitted in bad faith, CaseFort may review the request and take appropriate action, which may include restricting, correcting, preserving, removing, or declining to act on the information. CaseFort will not disclose the complainant’s identity or submission contents to a named individual unless legally required, authorized by the complainant, or otherwise permitted by law.

8.3 Content Removal

You may delete files, events, cases, or your entire workspace at any time, and you may request withdrawal of a registered complaint, as described in the Privacy Policy. We also reserve the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful, unlawful, or otherwise inappropriate.

9. Privacy

Your use of the Platform is also governed by our Privacy Policy, available at systemcomplaints.com/privacy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand our data practices, including the separation between your private workspace and the registry, how uploaded files are processed, how long data is retained, and how we handle information about named individuals.

10. Intellectual Property

The Platform, including its design, software, text, graphics, and other content (excluding user submissions), is the property of Colorado Resilience and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Platform content without our express written permission.

11. Third-Party Services

CaseFort integrates with third-party services, including cloud infrastructure and document text recognition (Amazon Web Services), artificial-intelligence processing (Anthropic), authentication (Google), email delivery (SendGrid), and payment processing (Stripe). Your use of these services may be subject to their respective terms and privacy policies. CaseFort is responsible for selecting service providers appropriate for the services it offers and for describing material third-party processing in our Privacy Policy. CaseFort is not responsible for independent services, websites, or content provided by third parties outside CaseFort-controlled processing. The providers we use are described further in our Privacy Policy.

12. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AUTOMATED ANALYSIS WILL BE ACCURATE OR COMPLETE.

Not an emergency service. CaseFort is not a crisis, emergency, or reporting service. CaseFort does not monitor, review, or assess workspace content or submissions for safety, danger, emergencies, or individual case assistance, and does not routinely review individual workspace content or submissions except as described in these Terms and the Privacy Policy. If you or a child are in immediate danger, or if you wish to report abuse or a crime, contact 911 or the appropriate authorities. Submitting information to CaseFort does not alert any authority and does not substitute for contacting law enforcement, child protection authorities, or the appropriate governing body.

Security incidents. No method of transmission or storage is completely secure. If CaseFort determines that a security incident requires notice under applicable law, CaseFort will provide notice as and when required by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLORADO RESILIENCE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100). Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including liability for gross negligence, willful misconduct, fraud, or other conduct that cannot lawfully be limited.

14. Indemnification

You agree to indemnify, defend, and hold harmless Colorado Resilience and its affiliates, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your knowing submission of false information, your unlawful upload or submission of materials, your violation of these Terms, your infringement of another person’s rights, or your misuse of the Platform, except to the extent caused by Colorado Resilience’s own negligence, willful misconduct, or violation of law.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of such courts.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. When we do, we will update the effective date and may notify you by email or via a notice on the Platform. Your continued use of CaseFort following the posting of updated Terms constitutes your acceptance of the changes.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any Disclaimer & Consent presented at submission, constitute the entire agreement between you and Colorado Resilience with respect to your use of the Platform and supersede all prior agreements and understandings.

19. Contact Us

If you have questions about these Terms, please contact us:

CaseFort — Colorado Resilience
Email: hello@systemcomplaints.com
Website: systemcomplaints.com